Give your customers the best possible UX during complex search and decision making processes. Convert your users to satisfied customers.
Optimize your search process
Gain detailed insights into your users search and filter behavior to enable easy and intuitive access to your offerings.mehr
Learn if you filter options are found and used. Which usability problems do the users face while interacting with your search and how often do they arise? Determine how you display your search results in an optimal way.weniger
Understand decision processes
Watch users in real context.mehr
For most users the decision process for a booking of a accommodation or trip is time consuming and stressful. They search and compare intensely to gain confidence in their decision. Watch the behavior of returning users over a longer time period to identify optimization potential.weniger
Optimize your booking process
Find and resolve reasons for abandonments.mehr
Based on specific form figures you are able to understand which elements are unnecessary hurdles. Identify incomplete requests and quantify, which part of abandonments refer to confusing forms. m-pathy helps to design complex processes slim and intuitiv.weniger
Get valid user feedback
Receive relevant feedback through specific triggered surveys.mehr
Target your surveys to specific user groups, such as drop-outs or bouncers. Response pattern can be connected to the recorded interaction data e.g. to identify the reasons for reported technical problems.weniger
Our clients in the travel sector
At first we were skeptical about how the integration of m-pathy would affect the loading time of our high-traffic website. However, measurements have shown that m-pathy does not affect the performance of our site in any negative way.
Gregor Schüler - Senior Vice President Sales & Corporate Development bei Eurowings